Privacy Policy

This Privacy Policy explains ("we", "us", or "our"), operating the website https://warmth-lighting.com ("the Site"), collects, uses, and protects the personal information you share with us when you visit the Site or place an order.

1. Who we are

The Site is operated by:

For any question about this Privacy Policy or your personal data, you can contact us at the email above.

2. What information we collect

Information you provide directly:

  • Name and last name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Order details and purchase history
  • Content of any message you send us

Information collected automatically:

  • IP address and approximate location (city/country level)
  • Browser type, operating system, device information
  • Pages viewed, time spent on the Site, referring pages
  • Cookies and similar tracking technologies (see Section 7)

Payment information:
We do not directly collect or store your full payment card details. Payments are processed by our third-party payment providers (such as Shopify Payments, Stripe, or PayPal), who handle your payment information in accordance with their own privacy policies and PCI-DSS security standards.

3. How we use your information

  • To process and fulfill your orders (preparation, shipment, delivery, returns)
  • To communicate with you about your order or answer your questions
  • To send you order confirmations, shipping notifications, and, if you have subscribed, occasional marketing emails (you can unsubscribe at any time)
  • To improve the Site, our products, and the shopping experience
  • To detect, prevent, and address fraud, security issues, or misuse of the Site
  • To comply with our legal and regulatory obligations

We do not use automated decision-making that produces legal or similarly significant effects on you.

4. Legal basis for processing

Where required by law (for example under the EU/UK GDPR if you are a resident of those regions), we process your personal information on one or more of the following legal bases: contract performance, legal obligation, legitimate interest, or consent.

5. Who we share your information with

  • Shipping and fulfillment providers, to prepare and deliver your order
  • Payment providers (Shopify Payments, Stripe, PayPal, or similar)
  • Website hosting (Shopify Inc., Ottawa, Canada)
  • Analytics and marketing tools (such as Google Analytics, Meta Pixel)
  • Legal or regulatory authorities, if required by law

We do not sell your personal information to third parties.

6. International data transfers

As we operate from Hong Kong and use service providers based in the United States, Canada, and the European Union, your personal information may be transferred outside your country of residence. Where required by law, we ensure that appropriate safeguards are in place.

7. Cookies and tracking technologies

We use essential cookies (required for the Site to function), analytics cookies (Google Analytics), and advertising cookies (Meta Pixel, Google Ads). You can manage your cookie preferences via the cookie banner or through your browser settings.

8. How long we keep your information

  • Order data: for the duration of the commercial relationship and for the period required by tax and accounting laws (typically 7 years)
  • Marketing data: until you unsubscribe or ask us to delete it
  • Analytics data: usually for 14 to 26 months

9. How we protect your information

We take reasonable technical and organizational measures to protect your personal information. Payments are handled by PCI-DSS-compliant providers, and the Site uses SSL encryption. No method of transmission is 100% secure, but we do our best to protect your information.

10. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal information, and to withdraw your consent at any time.

For California residents (CCPA/CPRA): You have the right to know, delete, opt out of sale (we do not sell your data), and non-discrimination.

For EU/UK residents (GDPR): You have the right to lodge a complaint with your local data protection authority.

To exercise your rights, contact us at contact@warmth-lighting.com.

11. Children's privacy

The Site is not directed to children under the age of 13 (or 16 in some jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will always reflect the most recent version.

13. Contact

For any question or request regarding this Privacy Policy, please contact us at: